Ashford 4: – Week 3 – Discussion 2

Business/Institutional Needs

   Read the following situations:
 

Situation A: Bill is manager at a major retailer.  He has   experienced high turnover this year, and has therefore had to spend a lot of   time (both his, and any remaining employees’) training the new employees,   mostly on the company’s customer database.  The navigation for this   database isn’t very intuitive, so there’s a steep learning curve. Further,   the database is extremely intricate, in that there are several navigation   options, each with its own set of sub-pages.  Bill’s existing employees   keep getting interrupted by the new employees several times each day with   questions about this database.
 

Situation B: Jane is the Assistant Principal at a local elementary   school.  With dozens of faculty and staff members, she finds that   updating them on the newest policies and procedures can be time   consuming.  Further, it seems that many policies and procedures aren’t   needed right away, so faculty and staff are forced to remember everything   they are told until the time it needs to be applied.
 

  Select one situation to discuss.  Identify the specific problems and   needs in this situation and describe at least one Just-in-Time training   solution that might fulfill those needs.  Justify your proposed   solutions with an explanation that is supported from the readings.
 

Guided Response: Respond to at least two of your classmates (at least   one who selected the opposite situation as you) with feedback on their   proposed solutions.  What about their approach do you think would be   most effective in fulfilling the business/institutional needs in this   situation?  What about their approach do you think could be   improved?  Support your explanation with the readings from our course or   the Ashford Library.