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Analysis and Evaluation of the Community Agency Observation

In this assignment, you will turn in your final project documents,  analysis, and evaluation of your community agency observation.


Create a report by compiling and reviewing all your documents and  research related to the project. Your final submission should include  the following:

Analysis and Assessment:

In an 8- to 10-page report, complete the following:

  1. Describe the organization in which the service learning took place,  including its policies, procedures, and services. In the description,  include the following: 
    1. The organization’s community: 
      • What services do they provide?
      • Who uses the services?
    2. The organization’s location: 
      • How accessible is your agency?
      • Must they walk or take public transportation?
      • Must they cross ethnic, racial, class, or gang boundaries? For  example, low-income women of color may be hesitant to visit an agency  located at a university in an affluent, predominantly white setting.
    3. The organization’s décor: 
      • Is the décor, including the waiting area or reading materials, culturally responsive to diverse populations?
    4. The organization’s staff composition: 
      • What is the ethnic, racial, or class background of the staff?
      • Does the staff seem culturally aware and responsive?
  2. Assess the multicultural organizational development of the  institution where the service learning took place. Make sure that you  describe: 
    1. The mission statement and programs: Does the agency reflect a  commitment to diversity? Is this commitment exemplified by its programs?
  3. Summarize a few critical incidents when multicultural aspects were addressed (directly or indirectly).
  4. Explain how the activities and staff demonstrated multicultural  sensitivity when identifying problems and responding to symptoms and  help-seeking behaviors.
  5. Analyze how those critical incidents affected your cultural  self-awareness and professional relationship, specific to the provision  of culturally competent services.
  6. Apply a multicultural and interdisciplinary approach to generate a  proposal for what the organization can do to improve its sensitivity to  multicultural issues.

Contribution and Reflection:

In a 1- to 2-page report, complete the following:

  • Summarize the leader’s review of your contribution to the organization.
  • Explain how you felt that you contributed to the organization. This  means expanding on the leader’s review by providing supporting evidence.


Include the following documents as individual appendices.

  • Service learning weekly self-reflection process worksheets (one for each module after the proposal)
  • Leader’s 1-page review

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