Part 1: multiple choice questions 1. which of the following is part

  

PART 1: MULTIPLE CHOICE QUESTIONS

1. Which of the following is part of the prewriting stage?

a. Checking the organization of the content

b. Choosing the most appropriate format

c. Creating a first draft that focuses on content

d. Revising style for conciseness and simplicity

2. Which of the following questions is a good way to identify your purpose?

a. “What is the best format for this communication?

b. “Who will read what I have written?”

c. “Summarized in one sentence, what am I trying to say?”

d. “How much background knowledge does my intended reader have?”

3. Which of the following formats was traditionally the preferred written medium for in-house communications?

a. Business letter

b. Memo

c. Fax

4. Which of the following is an example of writer-centered prose?

a. “We accept most credit cards and PayPal.”

b. “Your order will be shipped as soon as you specify the desired size and color.”

c. “You may reach us by telephone until 3:00 p.m. on Fridays.”

d. “Thank you for your order.”

5. Memos have traditionally been used for which of the following?

a. Placing orders with suppliers

b. Internal communication

c. Communicating with clients

d. All of the above

6. Which of the following is both a positive and a negative feature of e-mail communication?

a. E-mails can be composed and sent quickly.

b. E-mails do not require a written signature.

c. E-mails cost very little to send, compared with a traditional paper business letter.

d. E-mails make it easy for the writer to keep a complete record of exchanges.

7. Which of the following formats is most commonly used for business letters today?

a. Modified block style

b. Modified block style with indented paragraphs

c. Full block style

d. Full block style with indented paragraphs

8. Which of the following is the recommended content for the introduction of a claim letter?

a. Thank the reader in advance for correcting the problem.

b. Thank the reader for writing to you and provide reassurance that everything will be satisfactory in the future.

c. Provide some background information, then quickly come to the point by identifying the problem.

d. Provide all relevant details about what has gone wrong.

9. Which of the following is best omitted from an incident report?

a. A detailed description of any medical intervention required

b. Reliable statements from persons involved

c. The writer’s opinion about who is to blame for the incident

d. A step-by-step narrative description of the incident

e. Use of qualifiers such as maybe, possibly, and it appears

10. Identify the type of report associated with each of the following structures:

a. Introduction—Activity/Service performed—Cost accounting—Discussion

b. Introduction—Work completed—Work remaining— Problems—Conclusion

c. Problem—Solution—Discussion

11. What is the basic difference between a field report and a trip report?

a. A field report records travel directly related to the performance of routine duties, while a trip report records travel related to professional development.

b. A trip report records travel directly related to the performance of routine duties, while a field report records travel related to professional development.

c. A field report must include cost accounting, but a trip report usually does not.

d. There is no difference; they are synonymous terms.

12. A recommendation report

a. Is persuasive in nature

b. Is usually unsolicited

c. Should focus more on what is than on what will be

d. Should avoid discussions of the recommendation’s costs, timing, and the like

13. Which of the following is the main purpose of a descriptive summary?

a. To enable a busy reader to skip the original document altogether, if necessary

b. To help a reader determine whether the summarized document is of any potential use in a given situation

c. To provide the writer’s personal assessment of the original document

d. To provide a replacement that is at least half as long as the original

14. Which of the following is the main purpose of an informative summary?

a. To enable a busy reader to skip the original document altogether, if necessary

b. To help a reader determine whether the summarized document is of any potential use in a given situation

c. To provide the writer’s personal assessment of the original document

d. To provide a replacement that is at least half as long as the original

15. A good summary should be no more than _____ percent of the original source’s length.

a. 5

b. 10

c. 25

d. 50

16. Details about the original document’s recommendations and conclusions, as well as hard data (names, dates, and statistics), should be included in which of the following?

a. A descriptive summary

b. An informative summary

c. An evaluative summary

d. All of the above

e. Both (a) and (b)

f. Both (b) and (c)

WRITING

Using what you have learned from the chapters write a good resume in no more than one page unless you have already a working experience.

Write an effective job application, choose the job you want.

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