Scorecard analysis: process improvement report

The goal of this assignment is to generate recommendations for process improvement and organizational fitness. You will make your recommendations for the organization you selected in Unit 7 for the balanced scorecard PowerPoint presentation and which you presented in the Unit 8 assignment. Apply the concepts of balanced scorecards to create your recommendations.

To complete the assignment, write a paper in which you:

  1. Describe the selected organization, including its vision and mission.
  2. Analyze the company using any adaptation of the Kaplan and Norton balanced scorecard framework that fits your selected organization. Use the materials listed at the beginning of this assignment.
  3. Communicate vision, strategy, objectives, measures, targets, and initiatives for each of the following four elements through a macro-level discussion: 
    • Financial performance measures.
    • Internal business processes.
    • Learning and growth.
    • Customer satisfaction.
  4. Convey the organization’s values through an ethical, organizational, and directional strategy.
  5. Synthesize evidence-based and best practices into recommendations for monitoring and improving discussions.
  6. Generate one recommendation for each of the following: 
    • Process improvements.
    • Quality improvements.
    • Organizational efficiency.
    • Learning. 
      • In y our recommendations, use specific language and include evidence-based concepts from peer-reviewed literature, including a minimum of four outside peer-reviewed sources.
  7. Communicate information and ideas clearly, accurately, and concisely, including reference citations and using correct grammar.

Assignment Requirements

  • Written communication:Written communication is free from errors that detract from the overall message.
  • APA formatting: Resources and citations are formatted according to APA style and formatting guidelines. Use APA format for: 
    • Cover page.
    • Abstract.
    • Table of contents, including list of figures and tables.
    • Headings and subheadings.
    • Reference list.
  • Number of resources: A minimum of six resources. The Norton and Kaplan articles, “The Balanced Scorecard: Measures that Drive Performance” and “Linking the Balanced Scorecard to Strategy,” will serve as two resources.
  • Length of paper: 10–12 typed double-spaced pages.
  • Font and font size: Arial, 10 point.
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